After a month living in a suburbs guesthouse in Bali, with a bathroom that had no lock and too many centipedes, I was ready to take a break from the crazy year of travel that was 2015. But Eat Play Surf and The Westin Langkawi had offered to cover my flights and accommodation for a magazine story, so…why not?
A little luxury is always nice – a room with a view, 700-thread count sheets, welcome snacks. But what got me writing about The Westin Langkawi here is the warm welcome I received.
It began with Samed, Guest Service Manager, who greeted me by name (I’d expected that), upgraded my room (nice), and escorted me to my room (now he’s literally going the extra mile). Since I was supposed to meet the Manager on Duty, I lazed around for a while.
At sundown I headed out to the lobby and asked who I was going to meet.
“It’s our Sales Director, Shezz, but she’s caught up in a meeting. Sorry for the wait; she’ll be out soon.”
I didn’t quite catch the name. “Sorry…Shezz?”
“Oh *smiles* her name is Sherrilyn, but we all call her Shezz.”
A nickname for a Sales Director? At a 5-star resort? I was intrigued. 10 minutes later, when my host finally emerged, I understood why. Sherrilyn certainly wasn’t the suited and high-heeled hotelier I was used to meeting. Instead she wore a polo tee and a winsome smile, and over drinks at the lounge we were joined by Laxman, Assistant F&B Manager. Quickly we went from small talk about the hotel to our lives: how I got into travel writing and how they came to be working at The Westin Langkawi, as well as how they dealt with living on this tiny island. They had to leave after a while, but not before Sherrilyn had arranged a complimentary massage for me at the Heavenly Spa!
After breakfast the next morning, Shezz and I toured the resort. The Westin Langkawi has so many facilities I could have stayed within the resort grounds the whole weekend. Gym and pools aside, there’s even an in-house water sports center where you can go kayaking and sailing. Sadly, I didn’t have enough time: after voicing my plans to rent a bicycle from the hotel so I could go exploring, Shezz offered me one of their in-house Mini Cooper convertibles for a quick spin around the island.
All around the resort I was greeted by friendly smiles and cheerful service. It would be easy to attribute this to my being a media rep, but other guests, especially those who were alone, were similarly warmly treated – not like VIPs but like one of the family. The camaraderie among the staff – one that calls each other by nickname and jokes around as they work to run this place – was evident and thoroughly enjoyable.
[quote source=”” rating=”5″] With Langkawi’s island charm and The Westin’s personal touch, I got to indulge in a lusciously lazy and restorative weekend. The resort sits at a private beach/bay close to Kuah Town.
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